Video 31

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Video 32: The Interview Process

20min 34sec

• Where to do the interview.
• Interview on phone – what to discuss.
• Face-to-face interview.
• ‘Personality’ Test questions.
• List of interview questions.
• Things you cannot ask.
• 5 documents to ask for, from a potential staff.
• After hired, next steps.

Interview Questions Examples

Video 33: The Orientation

10min 55sec

• Checklist.
• What are your personal preferences?.
• Available on IFRC website - module books has checklists for you.
• Discuss changes in care.
• Length of orientation with different tasks.
• Paydays and amount.
• House key policy.
• Sign the agreement.

Video 34: Be very clear about your needs to new employees

9min 29sec

• How to be clear – order of care you like.
• Medications.
• Personalities.

Video 35: Be organized with your employees

7min 40sec

• Time sheets.
• Trust issue – be consistent.
• What are your policies.
• Supplies available.
• Have a process for replenishing supplies.
• Organized in different ways.
• Meet your needs.
• Standardized routines – allow flexibility.

Video 36: Scheduling your staff

10min 22sec

• Good attendants are a requirement.
• Discussion on principles; be on time, dependable, etc.
• Scheduling staff for shifts based on their skills.
• Back-up plan from main staff.
• 2-way Communication.
• Work on stat holidays.
• Weekly Schedule sample.

Video 37: Weekly Schedule Example

6min 09sec

• Weekly Schedule sample discussed.
• Sample Calendar to track hours – time sheets.

Video 38: Daily Scheduling

11min 39sec

• Different Time Sheets.
• Different Employees for different kinds of shifts.
• IFRC has an Accountant to do the payroll for you.
• Discussion of what’s on a pay stub.
• You can do payroll yourself.
• Task sheet for staff, example.

Video 39: Evaluating your staff

19min 12sec

• Staff Evaluation is key.
• Constructive Criticism – 2-way conversation.
• Make sure your needs are met.
• Motivation to do better; Acknowledge staff.
• Communicate.
• Consult the manual.
• IFRC Website.
• When to do the evaluation.
• Document what you want changed.
• Sign the evaluation.
• Sample evaluation sheet.

New Performance Evaluation Form Sample - Mar 16 2015

Video 40: Conflict Resolution

4min 40sec

• It’s a process; open communication.
• Ultimately, you make the final decision.
• Pick your battles.
• Never make a decision when angry.
• Assertive Communication.
• When and where to have a discussion.