Video 21: The Appeal Process

20min 35sec

• When you do not receive the expected hours you requested.
• Reasons for denial.
• Appealing the hours – Case Manager will give you the Process.
• You can apply online, over the phone, in writing or in person.
• Case Manager gathers information only. They do not make the decision.
• Link to Review Board.
• Formal vs Informal complaint.
• Freedom of Information Act document online.
• 40 days before getting an answer.
• Internal Review.
• Website link [patient quality review board].

Video 22: Setting up your bank account

12min 54sec

• Steps to follow.
• Common issues when setting up a bank account.
• When to start.
• Different Phases are slightly different in setting up account.
• Rules and guidelines for account.
• Fraser Health Authority requires 2 signing authorities on CSIL account.
• Automatic direct deposits.

Video 22.5: The Contract

8min 00ec

• CSIL Contract; large and important document.
• The CSIL Contract is between you and the Health Authority.
• Includes rules to follow as a CSIL Employer.
• Guidelines around using your surplus.

Video 23: The Client Rate

4min 24sec

• Clients or Spouses earning income pay no more than $300 per month.
• Earned income – sliding scale.
• PWD Clients do not pay a client rate.
• Applying for hardship.

Video 24: Allowable Expenses

18min 27sec

• Mandatory Expenses - 18% of your budget, such as, Wages, CPP, EI Deductions, WorkSafeBC, Vacation Pay, CRA Payments.
• Optional Expenses – Reduce Wages in order to provide MSP, sick pay of 2-5%, extended medical and dental benefits.
• Allowable expenses - Shift Premiums, Orientation and training costs, Accounting costs, Bank charges, Administration costs, Advertising costs, Recruitment Facilitation costs.
• First – time costs.
• $10 food allowance.
• One-on-one hospital support, Alternative Decision-makers’ expenses and Representation sign-up fees.
• Non-Allowable Expenses.

Video 25: The Employer Package

7min 45sec

• 2 copies of the CSIL Agreement.
• Contract 1 - 5 years.
• Terms, Funded amount.
• Family member information.
• Liability issues.

Video 26: Monthly Financial Statements

24min 25sec

• Document Checklist.
• Which receipts to keep.
• Bank Reconciliation – Cheques.
• Statement Submissions to Health Authority.
• Surplus funds.
• Financial Statement Sample Review.
• Long-term Disability and Life Insurance for staff.
• Outstanding cheques.
• Responsibilities.
• Client contributions $300 cap amount.
• PWD Income – do not pay any home supports.

Video 27:

10min 40sec

• The Hiring Process – Step 1.
• Things to think about when hiring.
• Personality types.
• Experience of your staff; positives and negatives.
• Pros and Cons for you.
• Wants versus Needs.

Video 28: Creating a Job Description – Step 2

10min 15sec

• The key is your SLP [Supported Lifestyle Plan].
• Consider all your care needs.
• Be clear and upfront with potential staff about your needs.
• Skills, Experience and qualities you’re looking for.
• Evaluation – Performance.
• Probationary Period.
• Sample Job Description discussed.

Job Description Handout

Video 29: Employee Guidelines and Contract

18min 20sec

• Policies/Guidelines for staff.
• Employment Standards Act.
• Wages, Stat Holidays, 4% vacation pay.
• Breaks at work.
• Employment Contract.
• Evaluation.
• Sample Employment Contract.
• Paying Family members.

PCA Employee Guidelines Examples

Video 30: It’s Time to Advertise

10min 56ec

• Important to describe the position in the ad.
• Details of Job listed.
• How to contact you.
• 2 Examples of job descriptions.
• Websites and other places of where to look for staff.